Remote Support

How Zoho Assist Works – Step-by-Step
 

If you're receiving remote support via Zoho Assist, here’s what you can expect:
 

1. Receive the Invitation

Your technician will send you a session invitation via email, SMS, or a direct link.
 

2. Join the Session

Click the link provided or go to https://join.zoho.com and enter the session ID given to you by the technician.
 

3. Download the Application

A small application (also called an applet) will automatically download to your computer. This allows the technician to connect to your device.

• On Windows, this file is usually named ZA_Connect.exe.
   

4. Run the Application

Double-click the downloaded file and follow any prompts to allow the app to run. You may need to confirm security warnings or permissions.
 

5. Grant Permission

A window will appear asking you to allow the technician to access your computer. Click "Yes" or "Allow" to continue.
 

6. Technician Provides Support

Once access is granted:

• The technician can view and control your screen.

• You’ll be able to see everything happening in real time.

• You can also chat with the technician during the session.
   

7. End the Session

When the support session is complete, either you or the technician can end the session. You can also revoke access at any time.
 

Your Security Matters

• You are always in control of the session.

• Nothing is installed permanently on your device.

• All sessions are fully encrypted and secure.

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